• The Assistant Guest Relations Manager is responsible for provide highly performance and seamless service for VIP and loyalty guests toensure the guests are satisfaction as well asmaintain guest loyalty.
宾客关系副经理负责为所有贵宾和常住客提供高质量和无缝的服务,来确保客人的满意度和保持客人的忠诚度。
• Personal involvement in the pre-arrival preparation, arrival, rooming, and departure of key/VIP guests.
亲自参与到贵宾抵店前的准备工作、入住手续的办理、房间介绍以及离店送别之中。
• Ensure guests’ needs be anticipated, guests’ preferences be collected, and the needs and preferences be met during current stay and future stays.
确保客人的需求被预知、喜好被收集、并且这些需求和喜好在今后会始终被得到满足。
• Communication with Front Desk to ensure all VIP and loyalty guests’ billing is correct and delivered the night prior to departure; schedule check out services with Concierge team.
与前台沟通,确保所有贵宾和常住客的账单信息的准确性,并在客人退房前一晚送至客人房间,安排客人退房时的礼宾服务。
• Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met.
协调前厅部和客房部,确保持续的满足客人的喜好。
• Ensure hotel operation supporting systems be fully utilized to embrace guest experience.
确保各类酒店管理系统和软件得到充分的使用以提高宾客体验。
• Management of the guest service experience / personalization.
确保个性化服务以提升客人体验。
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三亚理文索菲特度假酒店简介酒店位于三亚海棠湾国家海岸,完美融汇法式优雅和三亚海岛风情,带宾客领略法国里维埃拉式的迷人假期。酒店共有477间舒适客房、191,000㎡热带园林景观、2,300㎡主泳池,以及4个主题餐厅和3个特色酒吧。完善的会议场地包含1,100㎡无柱式宴会厅和10个多功能会议室,灵感会议团队为宾客专属订制精彩难忘的会议和宴会活动。或是静心享受娇韵诗水疗护理,或是搭乘直升飞机云端观光,酒店超3,000㎡的娱乐场所拥有种类丰富的康乐活动,畅游户外泳池、制作乐·饼房法式甜品、打卡儿童水上乐园等等,为宾客提供难忘的度假回忆。SOFITEL SANYALEEMAN RESORT BRIEFINGLocated on the National Coast HaitangBay, the hotel is the perfect blend of French elegance and Sanya island style. The hotel has 477 guest rooms, 191,000 square meters of tropical garden landscape, 2,300 square meters of main swimming pool, 4 themed restaurants and 3 specialty bars. The meeting space includes a 1,100-square-meter pillar-less ballroom and 10 multi-functional meeting rooms, where the Inspired Meetings team can tailor unforgettable meetings and banquets for guests. Whether you're pampering yourself in a Clarins spa treatment or taking a helicopter ride on the clouds, the hotel's more than 3,000-square meter entertainment venue offers a wide range of recreational activities, including outdoor swimming pools, DIY French desserts, kids Water Park and more, to bring you an unforgettable vacation.索菲特把每位雇员当做及称作“心艺家”,我们致力为大使们提供优越与舒适的工作环境与生活环境。配备独立客厅、空调、免费Wifi及卫生间的公寓套房,同时公寓小区内提供图书室、健身房、瑜伽室、活动室、篮球场、小型电影院、员工餐厅,给生活起居带来更多便利。一系列阶梯式培训项目,由索菲特培训护照全程陪伴您,为您的职业发展目标铺路搭桥。