招聘Senior/Executive, Hotel Applications_悦榕酒店管理（天津）有限公司招聘信息-138job.com

Job Purpose:

The incumbent shall assist with themanagement, support, and optimization of our Property Management System (PMS),Central Reservation System (CRS) as well as connected Hotel systems. This roleinvolves technical support, training, implementation, system maintenance,vendor management, project coordination, and ensuring alignment with both localand corporate IT strategies. The ideal candidate should have a background inhotel management systems, project management, and vendor relationships.

Key Result Areas：

Primary

To drive effective and efficient use of Banyan Group’s current and future Property Management Systems and Central Reservation Systems to meet Banyan Group’s long term goals.
To monitor Opera Cloud eco-system health, specifically to the OXI, OHIP, IFC and other system interfaces, ensuring optimal performance with third-parties systems.
To provide first level of IT support to Commercial Support Team and Hotel users for the enterprise systems including PMS, CRS, and other connected systems.
To provide guidance on new initiatives, connectivity requirements for new hotels/systems
To ensure Hotel IT Managers conduct regular user audits and system accesses are up to date
Appointed Opera Administrator to audit and upkeep Opera Pre-Implementation Workbook as per Banyan Group Standards for new and pre-opening hotels
Project Management for new opening hotels’ configuration, UAT, activation and OXI related interfaces to third party systems (and not limited to) Revenue Management System, Sales and Catering System, Central Reservation System
To assist Commercial Support team in coordinating vendor support if required
Availability and uptime of systems – hotel, corporate office and external office.

Secondary

Configure/Maintain existing Oracle Opera environment(s) (remotely, with travel as-needed). 
Apply technical knowledge and systems experience to address hotel business requirements.   
Streamlining policies and procedures related to key Hotel business systems and applications.  
Implementing processes and procedures to ensure the highest level of stability, resilience and optimisation of systems/applications.  
Management of downtime and service interruption to help guide swift recovery with minimal business impact. 
Proactive management of applications and assessment of emerging trends to ensure evolution of system roadmap.  
Strong vendor relationships and SLA / performance measurement and management of key vendors. 
Monitor daily progress of Oracle Opera related projects and provide timely detailed updates to Head of IT as well as other key stakeholders. 
To undertake any other projects and/or tasks as assigned by Senior Director ICT
Project management coordination for hotels go-live interface
Liaison with Hotels and Opera support for any escalation during go-live
Troubleshoot property interfaces and issues with Oracle Support
Support New User training on Opera Applications if needed
Travel as needed to properties to conduct system training, refreshers, or implementations

Essential Job Skills

Experience or Knowledge of hospitality operations.
Knowledgeable in Opera Property Management System and Opera Central Reservations systems.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
Possesses proficiency in MS Office (Outlook, Excel and Word)
Strong technical problem-solving skills and ability to troubleshoot complex issues.

作为全球领先的独立经营、多品牌并行发展的酒店集团，悦榕集团始终坚持以开拓创新精神，打造设计为先的旅行体验，并践行负责任的旅行承诺。集团在全球 20多个国家拥有 70家酒店和度假村，超过 60 个 Spa 中心和艺品阁，以及 14 个住宅等多元化产业版图。旗下包括旗舰品牌悦榕庄在内的 12 个各具特色的品牌均已加入集团忠诚计划“与悦榕”。悦榕集团始终将“拥抱环境，关爱社会”的核心价值观贯穿于悦榕全球企业社会基金和悦榕管理学院发展之中，并致力于成为可持续旅行的践行者，不断提升宾客体验。