目前只考虑国际联号同岗位经验,熟练使用opera系统的候选人
岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动
3、熟练前台各项专业业务和技能,搞好对客服务
4、熟练掌握店内信息,提供准确的问讯服务
5、负责为下榻酒店的宾客办理入住登记手续
6、负责客房房卡的管理和发放工作并严格遵守验证制度
7、制作有关报表,为其它部门提供准确的接待信息
岗位要求
1、专科以上文化程度,熟练使用opera系统,英文口语良好
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感3、通晓酒店各项对客政策、设施设备及服务种类以及前台工作程度和规范
Dear Future Associates,各位未来的同事们,From its beginnings as a nine-seat beverage stand called Hot-Shoppe in Washington, D.C., in 1927, Marriott has grown to become the world's premier hotel management company, with 30 hotel management brands and operations in 130 countries and regions around the world, managing more than 7,000 hotels. For 12 consecutive years, Marriott International has been the only hotel company included in Fortune magazine's "100 Best Employers" and "America's Most Admired Companies" lists.从1927年最初的在美国华盛顿的一家名为Hot-Shoppe的九座位的小饮料摊,万豪集团现在已经发展成为全球首屈一指的酒店管理公司,旗下30个酒店管理品牌,业务遍及全球130个国家和地区,管理超过7000家酒店。万豪国际集团连续12年作为唯一的酒店集团被《财富》杂志列入“100家最佳雇主”“美国最令人尊敬的公司”排行榜。Ideal for business or pleasure, the landmark building JW Marriott Hotel Zhengzhou is located in the heart of Zhengzhou’s New CBD district and close to Ruyi Lake, with 416 deluxe rooms.地标性建筑郑州JW万豪酒店位于郑州市新CBD中心地带,毗邻如意湖,拥有416间豪华客房,是商务或休闲出行的理想选择。Are you ready to explore new challenges? At Marriott we can help to make it happen with opportunities for building new skills, co-workers who share your enthusiasm and clear career paths that offer experiences for growth and promotions. Whether you are a seasoned hospitality professional or just beginning to plan your career, if you trust you are the best of the best, we invite you to discover Marriott. 准备好迎接挑战了吗?在万豪我们能够提供你这个机遇,掌握新的技能,分享激情与清晰度职业发展之路,提供成长和发展的机会。无论您是一位经验丰富的酒店专业人士还是刚开始职业生涯的新人,只要您觉得您是最棒的,我们将邀请您开始万豪的发现之旅。I am also pleased to invite the applicants to visit our HR office from Monday to Friday between 9:00-18:00.在此我很高兴邀请您来酒店人力资源部办公室面试,面试时间为:周一至周五9:00-18:00。 Thank you for your interest in JW Marriott Hotel Zhengzhou and we look forward to seeing you soon!感谢您对郑州绿地JW万豪酒店的关注,同时期盼您的到来! Kind regards,此致