- Oversee daily operations of front-line departments, ensure implementation of brand service standards, hygiene and safety systems. Continuously optimize service processes to deliver luxury guest experience.
- Lead heads of operational departments, monitor core KPIs including guest satisfaction, labor cost and material wastage; conduct reviews and formulate improvement plans.
- Build talent pipeline, oversee team development, performance management and associate experience to reduce turnover.
- Lead resolution of critical guest incidents and operational emergencies; collaborate cross-functionally with Sales, Engineering, Finance and HR to ensure smooth hotel operation.
- Candidates with F&B or Rooms Division background are preferred.
- 统筹一线部门日常运营,保障品牌服务标准、卫生与安全体系落地。持续优化服务流程,打造奢华宾客体验。
- 带领各运营部门负责人, 追踪宾客满意度,人力成本、物料损耗等核心 KPI,复盘并制定改善方案。
- 搭建人才梯队,负责运营团队培养、绩效与员工体验,降低人员流失。
- 牵头重大宾客事件、运营应急事件处理;跨部门协同销售、工程、财务、人事保障酒店平稳运营。
- 优先考虑餐饮部背景或房务部背景。
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
成都富力丽思卡尔顿酒店位于成都中心商业区,毗邻天府广场,拥有353间客房,其中55间是套房。四间各具风格的餐厅和酒吧 - 配有十一间包房的丽轩中餐厅;Flair 餐厅酒吧以及全天候餐厅香荟。位于酒店25层的大堂吧,是朋友聚会、享受下午茶之地。配备水下音响系统的室内游泳池、健身中心以及水疗设施,为您打造城市中的惬意绿洲。您上一次遇到改变您生活的人是什么时候呢?丽思卡尔顿酒店重视激情、为个性化喝彩,更鼓励个人发展。我们相信,选择丽思卡尔顿将是您生活转变的开始。官方职位申请通道www.ritzcarlton.com/careers丽思卡尔顿十分注重机会平等,致力于聘用多元化员工,并保持包容性的文化