招聘Loyalty Manager 忠实客户经理_昆明洲际酒店招聘信息-138job.com

Duties and Responsibilities工作职责

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

· 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度

· Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

· 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照

· Inspects all VIP rooms prior to arrival

· 在贵宾到达前对贵宾房进行检查

· Greet VIP guests personally

· 亲自迎接贵宾

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery

· 与其它部门和必要的外部承包商联系，以确保提供高质量的服务

· Oversee maintenance of efficient repeat guest history system

· 对高效的常客客史档案系统维护实施监管

· Promote Inter-Hotel sales and in-house facilities

· 促进店际销售及完善内部设施

· Perform such functions as to include but not be limited to:

· 行使下列功能，包括但不仅限于：

o Priority Club and regular guest welcome letters

o 向优悦会会员和常客致欢迎信

o Solicitation of Priority Club applications

o 发展优悦会会员

o Attending to special requests by guests

o 回应客人提出的特别要求

· Develop and implement guest telephone contact systems

· 开发和应用客人电话联系系统

· Handle guest complaints and refer them as necessary, follows up on corrective action

· 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进

· Compile, analyze and control guest relations’ costs

· 对客户关系部的成本情况进行编写、分析和控制

· Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

· 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

· 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

· Prepare requisitions for amenities on a timely basis

· 及时准备设备使用申请

· Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction

· 确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度

· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

· 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取

· 直接的纠正措施

· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations

· 织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行

· Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

· 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

· 与上级领导和财务总监一起编制和管理部门预算。

QUALIFICATIONS AND REQUIREMENTS任职要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Good writing skills

· 具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving and organizational abilities

· 具有解决问题和组织能力

昆明洲际酒店是由云南省康旅控股集团有限公司(HCT)投资兴建的豪华国际五星级酒店，位于美丽的高原明珠滇池之畔,遥望西山睡美人。酒店拥有536间(套)装潢精致的豪华客房，包括各种套房1600平方米的大宴会厅可容纳最多1200人的用餐或会议活动室内及室外泳池、温泉泡池和SPA为宾客提供舒适放松的休闲体验。我们酒店正在寻找自信负责、形象专业的员工加入我们的团队。作为回报，我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作，每天上班时你都会感到精神振奋、充满活力。最重要的是，我们会为你提供“尽炫自我的空间”。如果这一切听上去正合你意，或者你还想了解更多信息，请访问www.ihgjobs.cn和我们联系，告诉我们你将如何把个人技能和热情融入到洲际酒店集团的工作中来。加入我们的团队，做始终充满自信的自己！招聘日期：每周一至周五（法定节假日除外）招聘时间：上午10：00 至下午 5：00 招聘地址：昆明西山区怡景路5号昆明洲际酒店人力资源部联系电话：0871-64094338/64094335