• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 丰厚年终奖金
• 一流工作环境
• 众多外派机会
• 人性化管理

【岗位职责】
1. 协助康乐部经理统筹泳池、沙滩、健身中心、儿童俱乐部、水上项目等康乐区域的日常运营管理；经理不在岗时，全权代行部门管理工作，严格执行瑞吉品牌标准及万豪集团各项制度。
Assist the Recreation Manager to oversee daily operations of pool, beach, fitness center, kids club, water sports and other recreation outlets. Act as the person in charge of the department in the manager’s absence, and strictly implement St. Regis brand standards and Marriott policies.
2. 负责部门排班、现场巡检，督导员工落实服务 SOP、卫生标准、泳池水质管控、救生值守规范；管控物资申领、盘点与库存，合理控制部门运营成本。
Be responsible for staff scheduling and daily site inspection. Supervise team members to follow service SOPs, hygiene standards, pool water quality control and lifeguard duty requirements. Manage requisition, stocktaking and inventory to control department operating expenses.
3. 开展团队管理、绩效跟进与员工培训，组织新员工带教、服务礼仪、水域安全、急救及各类应急演练；主持部门例会，复盘宾客反馈并跟进整改，持续提升团队服务能力。
Conduct team supervision, performance tracking and staff training, including onboarding, service etiquette, water safety, first aid and emergency drills. Lead department briefings, review guest feedback and follow up corrective actions to improve team service capability.
4. 践行瑞吉管家式服务理念，主动预判宾客需求，妥善处理宾客咨询、意见及投诉，跟进闭环管理，维护奢华度假宾客体验，提升宾客满意度。
Deliver St. Regis signature butler-style service, anticipate guest needs, handle guest inquiries, feedback and complaints properly with full follow-up, maintain luxury guest experience and improve guest satisfaction.
5. 联动市场、销售等跨部门，策划、落地季节性、节假日、亲子、瑜伽、沙滩活动等康乐项目，制定活动流程、物料方案与安全预案，提升宾客活跃度与康乐营收。
Collaborate with marketing, sales and other departments to plan and execute seasonal, holiday, family, yoga, beach and other recreation programs. Develop activity schedules, material plans and safety contingency plans to increase guest engagement and recreation revenue.
6. 落实安全风险管理，核查救生员有效资质在岗情况，定期开展溺水、意外伤害应急演练；监督设备维保、水质检测台账，排查安全隐患；管理水上项目第三方合作商，明确安全责任边界，杜绝安全事故。
Enforce safety risk management, verify valid lifeguard certificates on duty, organize regular drowning and injury emergency drills. Monitor equipment maintenance and water quality logs, identify potential hazards. Manage third-party water sports vendors and clarify safety responsibilities to prevent safety incidents.
7. 按时完成运营、营收、安全等各类报表，做好跨部门沟通协作，完成上级安排的其他管理工作。
Submit operation, revenue, safety and other required reports on time, maintain effective cross-department communication, and complete other management tasks assigned by supervisor.

【岗位要求】
1. 大专及以上学历，酒店管理、休闲体育等相关专业优先；3年及以上高端度假酒店康乐相关工作经验，至少2年康乐主管 / 副经理管理经验，拥有万豪 / 瑞吉等同国际联号度假酒店同岗位经验优先。
College diploma or above, Hospitality Management / Sports & Recreation related major preferred. Minimum 3 years recreation working experience in high-end resort, at least 2 years supervisory / assistant manager experience. Prior experience with Marriott / St. Regis or other international luxury resort brand is preferred.
2. 持有有效救生员证书、红十字急救证书；熟悉泳池水质调节、水循环基础原理，熟悉沙滩及水上项目安全规范，有儿童俱乐部运营经验优先。
Possess valid Lifeguard Certificate and Red Cross First Aid Certificate. Familiar with pool water treatment, circulation system basics, beach and water sports safety regulation. Kids club operation experience is a plus.
3. 具备良好英文听说读写能力，可独立接待外籍宾客；熟练使用 Office 办公软件。
Good command of spoken and written English to serve international guests independently. Proficient in MS Office.
4. 熟悉度假酒店康乐全业态运营，具备活动策划、员工培训、客诉处理、成本管控能力，优秀的现场统筹与应急处置能力。
Well-versed in full recreation operation of resort hotel. Capable of event planning, staff training, complaint handling and cost control, with strong on-site coordination and emergency response ability.
5. 热爱酒店度假行业，服务意识强，亲和力佳，抗压能力强，能够适应周末、节假日轮班以及户外高温工作环境。
Passionate for hospitality industry with strong service awareness and good interpersonal skill. Able to work under pressure, work rotating shifts on weekends & holidays and adapt to high-temperature outdoor working environment.
6. 认同瑞吉奢华服务理念，注重细节、执行力强，具备优秀沟通协调能力。
Align with St. Regis luxury service philosophy, detail-oriented, strong execution and communication skill.

坐落于亚龙湾令人渴慕的黄金海岸，绵延800米的白色沙滩和纯美海岸线烘托出酒店的非凡奢华。396间精心设计的客房和套房，包括28套配置豪华的超大海景别墅。4间招牌美食餐厅以及1间精致酒廊，卓越品质的餐饮体验吸引岛内外宾客纷至沓来。此外，铱瑞水疗是享受五星级丰盛康体体验的不二之选。