• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

 
PURPOSE OF POSITION 职位目标
To assist respective manager in managing respective F&B venues as successful independent profit centre, ensuring maximum guest satisfaction consistent with Hotels standards, through planning, organizing, directing and controlling the food and beverage operation and administration.
协助餐厅经理成功地管理独立收支的餐厅，并确保部门运作符合酒店标准及最大程度的使客人满意。以及，计划，组织，指导和控制餐饮部门的运作及管理。
 
KEY ROLES & RESPONSIBILITIES 关键角色和职责
To assist the Outlet Manager in efficiently managing the outlet, according to the established concept statement.
根据餐厅的理念帮助餐厅经理有效的管理餐厅。       
To assign responsibilities to subordinates and to check their performance periodically.
帮助分配责任给下属定期检查他们的表现。
To ensure table reservations are taken properly in order to maximize the restaurant turnover.
保证所有的预定执行为了达到餐厅的最大的营业额。
To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
保证所有的操作设备和供应品符合标准餐厅的设备准备充分。
To assist in conducting monthly inventory checks on all operating equipment and supplies.
帮助每月检查操作设备和供应品。
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
帮助控制存储小心使用所有的操作设备和供应品。
To conduct daily roll-calls to associates on preparation, service and menu.
管理日常的登记表，例如操作、服务、菜单。
To handle all guest complaints, requests and enquires on food, beverage and service.
  处理所有客人的投诉，要求，对食品，饮料，服务的询问。
To establish a rapport with guests maintaining good relationship.
和客人建立和谐维持良好的关系。
To assist in the revision and updating of the outlet Departmental Operations Manual annual.
帮助修改和更新每年的餐厅的操作手册。
To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
帮助安排餐厅值班人工作计划保证餐厅有足够的员工去处理生意。
To submit all guest/associate incident reports.
提交所有的客人事情报告。
To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
保证餐厅清洁有组织的，房间的后面和前面一样干净。   
To issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
下修理和维持工作的命令保证餐厅合理的维修。
To assist in conducting associate's yearly performance appraisals.
帮助操作员工的年终的表现评价。
To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
通过激发他们对福利，安全，发展的兴趣建立城有效率的团队。
To supervise the associates within the department, ensuring that the correct standard and methods of service are maintained as stated in the Departmental Operations Manual.
管理酒店的部门的员工，保证正确的标准和服务的方法遵守部门的操作手册。
To ensure that all associates have a complete understanding of and adhere to the Hotel's policy relating to Fire, Hygiene, Health and Safety.
 保证所有的员工理解和遵守酒店的防火，卫生，健康，安全方针。
To assist in the planning and organizing of festive and seasonal food and beverage promotions within the outlet.
 帮助计划和组织餐厅的节日的食品和饮料的促销。
To provide courteous and professional service      at all times.
  每时每刻提供有礼貌和专业的服务。
To maintain good working relationship with own      colleagues, and all other departments.
与同事和其他部门的员工保持良好的工作关系。
To have a complete understanding of and adhere      to the Hotel’s Policies relating to Fire, Hygiene, Health and Safety.
完全理解并严格执行酒店的防火，卫生，健康和安全要求。
To maintain a high standard of personal      appearance and hygiene at all times.
任何时候都要保持高标准的仪容仪表和个人卫生。
 
PERSONAL ATTRIBUTES 个人品质
Excellent reading, writing and oral proficiency in English
优秀的英语听，说，读，写能力
Experienced in all aspects of restaurants service
在餐饮服务方面经验丰富
Must be well-presented and professionally groomed at all times  
始终保持良好和专业的个人形象
Excellent leader and trainer with solid motivational and teamwork skills
优秀的领导者和培训者，激励能力和团队合作技巧
Attention to detail and strong interpersonal skills to deal with diverse staff
注重细节，良好的人际交往能力，能够管理不同的员工
Possess a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
具有高度的专业精神，适当的人力资源管理能力，具有商业头脑，活力和决心
Proven organizational skills, able to set and meet deadlines with quality results 
行之有效的组织能力，能够在规定期限内高质量地完成工作
Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
能够控制压力，协调各种活动，提供适当的方法解决餐厅问题
Computer knowledge (Microsoft Excel, Word, Powerpoint)  
计算机软件的应用
Strong knowledge of Food and Beverage
专业的食品和酒水知识
Eye for detail and hands-on approach to operation
细心观察能力和实际运作能力
 
EXPERIENCE 工作经验
Minimum 1 year management experience in similar F&B operations hotels
至少一年以上在国际品牌酒店相关管理经验

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。