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KEY ROLES & RESPONSIBILITIES重要职责和责任
·
Supervises and directs Concierge, Bell
Desk activities and Bell Staff as well as Doormen, Valet Parking and airport
transportation requirements·
监督并指导礼宾部的所有员工，以及待客泊车服务和机场的用车需求。·
Responsible for
sorting and distributing guests’ and administrative mail·
负责挑选和分发客人的信件及行政信件·
Provides information pertaining to all
hotel services, local places of interests, restaurants, doctors, sightseeing
tours and any other information likely to be of the interest to guests·
提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。·
Recommends first and foremost the
hotel’s own Food and Beverage outlets before outside restaurants, with
full knowledge of the outlets (e.g. cuisine, operating times, etc.)·
首先运用自己了解的餐饮知识（烹饪方法及操作时间），尽量推荐自己酒店的餐饮服务。·
Ensures the lobby is always kept in an
orderly fashion and that ashtrays are kept clean·
确保大堂总是井然有序以及烟灰缸的整洁。·
Coordinates the paging of guests in the
lobby and Food & Beverage outlets·
协调分流在大堂和餐饮区域的客人。·
Maintains the hotel information
directory (function board) and ensures that the information is current and
accurate at all times·
随时维护酒店信息目录（功能版）并确保信息是当前的和准确的。·
Prepares efficient work and vacation
schedule for Concierge, Doorman and Bell Services, taking into consideration
project occupancy and forecasts and large group movements·
在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日。·
Ensures that all Concierge, Doormen,
Valet and Bell staff are neat, clean and punctual at all times and that they
perform the task assigned to them promptly and efficiently·
确保礼宾部所有员工在任何时间都是整洁，干净和守时的并迅速及有效的执行分配给他们的任务。·
Handle problems associated with guests
and liaise with department heads or executive management in the absence of the
Director of Rooms·
在房务总监不在场的情况下处理一些投诉并与部门主管或者部门经理保持紧密的联系。·
Works with
Director of Rooms in preparing the department’s budget; controls
and monitors departmental costs on an ongoing basis to ensure performance
against budget·
与房务总监一起准备部门的预算，控制部门成本，确保有突出的业绩。PERSONAL ATTRIBUTES个人特质
·
Good English language verbal communication
skills·
良好的英语口语沟通能力·
Strong leadership and teamwork skills·
很强的领导能力和团队协作技能·
Solid interpersonal skills; able to
ascertain and effectively address guest/employee needs·
一流的沟通技巧，能够高效地预见和满足客人要求·
Ability to promote positive relations with
hotel residents and patrons·
可以把工作重心放在客人需求，同事任何时候保持冷静和有礼貌·
Ability to exercise good judgment with
difficult guests·
可以从投诉客人处得到不错的评价·
Understanding
and ability to work in a multi-cultural environment·
理解并有能力在一个多文化环境下工作·
Ability
to work with constant interruptions with a high degree of professionalism·
能够以高度的专业精神持续工作。·
Ability
to prioritize and organize work assignments; delegate work·
能够很好的分配，组织工作任务，委派工作。·
Ability
to direct performance of staff and follow up with corrections where needed
·
能够指导员工正确的完成工作。
国际联号工作经历：优先语言能力：英语-熟练计算机能力：熟练
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酒店业--国际高端酒店/5星级
500-999人
外商独资．外企办事处
Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 287 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有287间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。
