• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

·        Is open and paysattention to his/her environment to anticipate guests and colleagues needs andexpectations. Handles the guest’s request as a priority.
·        开放并关注他/她的环境，以预测客人和同事的需求和期望。优先处理客人的要求
·        Works together collaboratively with teammembers to develop a mutual relationship of trust and respect.  Always supports colleagues openly in theworking environment
·        与团队成员合作，建立相互信任和尊重的关系。在工作环境中始终公开支持同事
·        Ensure that all Front Office StandardsOperating policies and procedures are adhered
·        确保所有前厅标准操作政策和流程得到遵守
·        Ensure procedures are being met orexceeded on a daily basis for all loyalty/VIP Guests 
·        确保所有忠诚/VIP客人每天都能遵守或超过流程
·        Coordinate the arrival, stay anddeparture experience to ensure a seamless experience
·        与所有关键部门保持联系，收集正确的信息
·        Communicate relevant information andspecial requirements to all departments to ensure the expectations of allloyalty and VIP guests are exceeded
·        与各部门沟通相关信息和特殊要求，确保所有忠诚客人和VIP客人的期望都能得到满足
·        Work directly with the Front Officeoperation to ensure a seamless experience
·        与前厅部直接合作，确保无缝体验
·        Advocates positive colleague experiencethrough leadership behaviors that demonstrate commitment to the LeadershipPromise:
·        通过表现出对领导承诺的领导行为，提倡积极的同事体验：
·        Identifies potentials of the teammembers, coaches and mentors them to capitalize on their strengths and managetheir blind spots as they strive to achieve the business goals and personaldevelopment goals
·        通过表现出对领导承诺的领导行为，提倡积极的同事体验：
·        Manages the development plans of teammembers
·        管理团队成员的发展计划
·        Manages the succession plan of the team
·        团队的继任计划
·        Creates an environment of trust thatallows team members to express themselves through the available channels ofcommunication
·        创造一个信任的环境，允许团队成员通过可用的沟通渠道表达自己。
·        Promotes engaging communication withopenness and empathy
·        以开放和同理心促进互动交流
·        Allocates time to understand teammembers as unique individuals
·        分配时间将团队成员理解为独特的个体
·        Creates departmental goals andobjectives based on the objectives of the Finance division
·        根据财务部的目标制定部门目标
·        Works on key actions to achieve thegoals, and create score boards where applicable
·        为实现目标而采取关键行动，并在适用的情况下创建记分板。
·        Communicates performance objectivesacross teams to foster common goals
·        跨团队传达绩效目标，以实现共同目标
·        Conducts regular accountabilityconversations to ensure progress towards the goals
·        定期进行问责制对话，确保实现目标的进展
·        Reviews own behaviors and those of theteam members regularly with reference to the Leadership Capability Framework
·        据领导能力框架定期审查自己的行为和团队成员的行为。
·        Addresses underperformance in a timelymanner following the procedure for implementing corrective actions
·        按照纠正措施实施程序，及时解决绩效不佳的问题。
·        Recognizes positive behaviors withmeaningful feedback and inspiring celebrations
·        通过有意义的反馈和鼓舞人心的庆祝活动认可积极的行为
·        Encourages team members to inspire oneanother with positive performance stories
·        鼓励团队成员通过积极的绩效故事相互激励。
·        Creates a sense of fun and joy at workwhile holding self and others accountable for results
·        在工作中创造一种乐趣和快乐感，同时让自己和他人对结果负责。
·        Actively participates in colleagueactivities
·        积极参与同事活动
·        Familiar with the butler Ambassador job describe
·        熟悉大使管家的所有工作职责
·        Assume Manager On Duty shifts whenneeded
·        在需要的时候轮班值班经理
Advocatespositive guest experience through leadership behaviors that demonstratecommitment to the Service Promise: 
通过表现出对服务承诺的领导行为，倡导积极的客人体验：
·        Ensures the work processes areestablished to set the team members to succeed
·        确保建立工作流程，使团队成员成功
·        Questionsestablished processes and procedures to look for alternative solutions
·        为寻找替代解决方案而建立的程序和问题
·        Ensures all teammembers understand and follow the work processes in the operational departments
·        确保所有团队成员理解并遵守运营部门的工作流程。
·        Has full awareness,manages all tasks of his staff
·        充分认识和管理员工的所有任务
·        To identify andanticipate Guests’ needs and ensure personalized service is provided 
·        始终如一地提供周到、贴心、真诚的服务。
·        To oversee all Butlersand Butler Supervisors and the day-to-day operation of the department
·        识别和预测客人的需求，确保提供个性化服务
·        Attending DailyBriefing with Management and all Department Head 
·        与管理层和所有部门主管一起参加每日简报
·        Ensure repeat guestsare met and greeted on a daily basis and profiles are updated
·        确保每天接待和接待回头客，并更新个人资料。
·         long-staying/special-attention/occasion-celebratingguests are taken care of exclusively, paying particular attention to theirneeds and requests 
·        确保长住/特别关注/庆祝活动客人得到专门照顾，特别关注他们的需求和要求
·        Direct workassignments of supervisory and non-supervisory personnel
·        监察人员和非监察人员的直接工作任务；
·        Inform otheroperating departments of matters related to Butler operations, notably FrontOffice to ensure VIP status and other such information, as well asHousekeeping, Engineering, Laundry, Sales, Food & Beverage, Reservationsetc.
·        通知其他运营部门与管家运营有关的事项，特别是前台，以确保VIP状态和其他信息，以及客房、工程、洗衣、销售、餐饮、预订等。
·        Schedule routineinspections by supervisors of all butler areas including occupied andnon-occupied rooms
·        安排所有管家区域（包括有人房间和无人房间）主管的例行检查。
·        Inspect guest roomsand pantries on a regular basis to ensure guest preferences are met 
·        定期检查客房和餐具室，确保满足客人的喜好。
·        Appraise appearance,discipline and efficiency of all staff under direct supervision
·        对所有直接监督人员的外貌、纪律和工作效率进行评价。
·        Maintain a steadyflow of communication between team and Guest Services Manager, Front OfficeTeam, Housekeeping Team, laundry, Engineering 
·        保持团队与客户服务经理、前台团队、客房部团队、洗衣房、工程部之间的稳定沟通。
·        Ensure GuestServices Manager is aware of tasks and assignments of every butler
·        确保宾客服务经理了解每位管家的任务和任务。
·        Ensure consumptionof Guest supplies is under control
·        .确保客人用品的消费得到控制。
·        Monitor and controlrelevant procedures including lost and found, key control, etc.
·        对失物招领、重点控制等相关程序进行监控。
·        Ensure Butlersdeliver the Raffles touch by providing pro-active personalized service
·        通过提供积极主动的个性化服务，确保管家与莱佛士保持联系。
·        Ensure butlersreceive recognition for their efforts in the form of regular feedback
·        确保管家以定期反馈的形式获得对其努力的认可。
·        Ensure repeat guestsare met and greeted on a daily basis and profiles are updated
·        确保每天接待和接待回头客，并更新个人资料
·        Ensurelong-staying/special-attention/occasion-celebrating guestsare taken care of exc.
·        确保长住/特别关注/庆祝活动客人得到专门照顾，特别关注他们的需求和要求。

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。