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Tomanage Banqueting operations to maximize guest satisfaction and departmentprofits.
管理宴会的运营达到客人满意度和部门收益最大化
KEY ROLES &RESPONSIBILITIES 关键角色和职责
· Set periodicalBanquets budget & forecast and analyze monthly P&L reports
· 定期制定宴会预算&预测并分析月度损益报告
· Develop and maintainall staff training programs
· 发展并坚持所有员工的培训项目
· Prepare weekly staffschedules keeping in mind anticipated business, operating budgets and standardsof service
· 安排员工每周的排班，记住预期的活动，营业收支预算和服务标准
· To recruit and selectBanquet employees
· 招聘宴会厅员工
· Ensure proper care,security and maintenance of Banquet equipment through proper supervision ofservice personnel, including outside contractors
· 通过监督维修人员包括外部承包商，确保宴会设备的安全和维护
· Assume responsibilityfor shift supervisory duties on a regular basis, especially with VIP and"at cost" functions
· 定期完成班次监督的职责，特别是重要客人和“按成本”的活动
· Coordinate the needs of the Cateringdepartment with the managers of interrelated departments
· 和相关部门的经理协调餐饮部的需求
· Inspect Banquet Servers’work assignments and supervise the standards of all function rooms and adjacentpublic areas
· 检查宴会服务员的工作，监督所有宴会厅和相关公共区域是否符合标准
· Follow established Accountingprocedures, e.g. prepare payroll and gratuity reports
· 遵循既定的财务程序，如，工资和小费报表
· Maintain all publicareas to be presentable with specific set-ups at all times
· 保持所有公共区域始终保持特定的摆设
· Maintain the inventorystock of all equipment on and off the property
· 维持所有设备的库存合理
· Post all contractedfunction sheets and give instructions to Assistants, Servers and all staff toensure the success of the function
· 公布所有已经确定的宴会活动表并且向副经理，和所有员工说明确保活动的顺利进行
· Conduct monthly departmentalmeetings to provide information to the banquet staff, obtain staff feedback,and provide a regular forum for department communication
· 召开每月的部门会议，向宴会厅员工提供信息，获得员工的反馈并制定一个定期的部门沟通会
· Constantly monitorBanquet staff's appearance, attitude and degree of professionalism
· 不断监督宴会厅员工的外表，态度和专业精神
· Implement safety andemergency procedures when necessary
· 必要时实施安全和应急程序
· Consistently followand implement HACCP policies and procedures
· 坚持遵守和实施HACCP政策和程序
· Manage organizationand cleanliness of departmental areas by conducting weekly walk through withHygiene Manager, Housekeeping and Engineering Department
· 通过每周与卫生经理，客房部和工程部的检查来管理部门的卫生
· Assist F&B Outletsin their operations during peak times as needed
· 必要时在高峰期协助其他餐厅的工作
PERSONAL ATTRIBUTES个人品质
· Excellent reading,writing and oral proficiency in English
· 优秀的英语听，说，读，写能力
· Experienced in allaspects of banquet service, especially in local function styles
· 在宴会服务的各个方面经验丰富，特别是本地宴会活动形式
· Strong leadership, interpersonal andtraining skills; sound human resources management capabilities to motivateemployees to work as a team
· 良好的领导力，人际关系和培训技巧，适当的人力资源管理能力，激励员工作为一个团队来工作
· Strong multi-tasking skills, attentionto detail, self-discipline, initiative
· 同时处理多项任务的能力，注重细节，自律性，主动性
QUALIFICATIONS任职资格
· College education, hotel or business administration degreepreferred
· 大学学历，酒店或企业管理学位优先
EXPERIENCE工作经验
· Minimum 2 years in similar role inthe hotel industry
· 酒店行业2年以上相同岗位工作经验
语言能力：英语-良好计算机能力：良好
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名
酒店业--国际高端酒店/5星级
500-999人
外商独资．外企办事处
Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。
