• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好

PURPOSE OF POSITION
职位目标
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation
为了提供全球统一的房间和卫浴产品，以达到莱佛士集团的清洁标准并将这一标准展现在客人面前。
 
KEY ROLES & RESPONSIBILITIES
重要职责
· Manage and supervise all tasks of his/her staff
· 管理和监督客房服务员的各项工作。
· Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
· 确保所有客用区域根据正确的标准和程序进行清洁。
· Supervise public areas
· 监督公共区域。
· Ensure that guest supplies are replenished
· 确保客用品是充足整齐的。
· Ensure guests’ requests are promptly and courteously met
· 确保客人的要求及时有礼貌的满足
· Report damage or malfunction in hotel rooms using P.M.S system
· 使用PMS系统报告酒店房间内设施设备的损坏或故障。
· Maintain equipment in proper state of cleanliness and repair
· 保证清洁设备的清洁和能够正常运转。
· Maintain a section floor report
· 保持和所负责楼层服务员的联系。
· Conduct daily briefings with staff at floor level
· 每天为所负责楼层的服务员开班前会。
· Conduct regular room checklists
· 按照规定对房间进行检查并记录。
· Report unusual behavior/activities on floors to Assistant Housekeeping Manager
· 发现可疑的人或事件立刻和助理管家报告。
· Record room status in allocated section accurately
· 准确的记录所负责楼层的房态。
· Comply with hotel’s health, safety and hygiene policies
· 在健康，安全，仪表仪容方面达到酒店标准。
· Attend meetings and training sessions as required
· 按照酒店和部门的规定参加会议和培训。
· Fully understand the difference in guest levels (VIP) and in room categories
· 能够区分VIP的等级和客房的类别。
 
PERSONAL ATTRIBUTES
个人特质
· Good reading, writing and oral proficiency in English
· 良好的英语读写和口语能力。
· Must be well presented and professionally groomed at all times
· 在任何时候都要做到最好的自我展现和专业的打扮。
· Strong interpersonal skills and attention to detail
· 良好的人际沟通技巧和对细节的关注。
 
QUALIFICATIONS
职位资历
· Degree from School for Tourism & Hotel Management 
· 旅游或酒店管理学院学士学位
 
EXPERIENCE
工作经验
· Minimum 3 years experience in a similar capacity in the hospitality industry
· 3年以上5星级酒店相关工作经验。

Raffles Hainan Clear Water Bay - 12 Kilometers Pristine Beach, overlooking the deep blue tropical waters, an oasis of calm and charm. Raffles Hainan Clear Water Bay - is an oasis by landscaped the 160 , 000sqm tropical gardens over looking the sparkling waters ofClear Water. The hotel has 281 elegant rooms and 32 private private villas, 5 distinctive restaurants and bars respectively serving Chinese, Asian and Western food, fashion, a blend of Chinese and Western. The hotel creates exceptional unique quality and luxury atmosphere, is a quality traveler's spiritual habitat, for every visiting guest to deliver a touch of luxury.酒店坐落于世界第三个“会唱歌的沙滩”清水湾，12公里纯美白沙延绵，是俯瞰中国南海的绝佳海滩位置之一。占地面积16万平方米，拥有11万平方米郁葱热带花园环绕，营造出静谧的自然环境，宛若将宾客包裹在一片宁静的绿洲中。酒店拥有281间格调高雅的客房和32栋私密精致的私人别墅，5间各具特色的餐厅与酒吧分别提供中餐，亚洲餐食和西餐，时尚入流，中西合璧。酒店营造出卓越不凡的独特品质及奢华的氛围，是品质旅行者的心灵栖所，为每一位到访的宾客传递触动心灵的奢华。