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【岗位职责】
1、按标准流程清洁与整理客房，确保房间、卫生间、走廊及公共区域达到酒店卫生质量要求；
2、及时补充客房内客用品、布草及迷你吧物品，检查并维护客房设施设备，发现故障或损坏立即上报；
3、为宾客提供个性化服务，响应客人提出的合理需求，例如加送物品、延迟退房等，并做好记录与交接；
4、严格执行楼层安全管理制度，掌握消防应急流程，注意观察可疑人员与异常情况，保障宾客及酒店财产安全；
5、高效完成退房查房工作，检查是否有遗留物品、消费项目及物品损坏，及时上报前台或主管处理；
6、正确使用清洁工具、药剂及机器设备，做好日常保养，控制物料消耗，落实节能环保措施；
7、配合主管完成计划卫生、专项清洁及定期大扫除任务，积极参与部门培训，持续提升服务技能。
【岗位要求】
1、学历不限，工作经验不限，年龄不限，能吃苦耐劳，有责任心；
2、身体健康，能适应体力劳动及轮班工作制，可承受长时间站立、弯腰等作业强度；
3、具备良好的服务意识，工作细致认真，注重清洁卫生细节；
4、有基本沟通能力，能与宾客及同事进行礼貌清晰的交流；
5、品行端正，诚实可靠，遵守酒店规章制度，服从工作安排；
6、有酒店客房或保洁相关经验者优先考虑，无经验者提供带教培训。
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酒店业--国际高端酒店/5星级
100-499人
国有企业
杭州西湖花港费尔蒙酒店坐落于西湖核心景区杨公堤1号，与西湖十景之一的“花港观鱼”仅一街之隔，是雅高集团旗下百年奢华品牌费尔蒙首次落地杭州的标杆之作。酒店由浙江省旅游投资集团联合雅高集团共同打造，由国际知名设计团队CCD操刀设计，将宋韵江南美学与现代奢华服务理念深度融合，在西湖边的湖山竹影间打造一处兼具文化底蕴与奢华度假体验的风尚聚会中心与城市风华地标。费尔蒙是全球无数重大事件和难忘时刻的见证者和参与者。庆典艺术，始于 1907，自首家费尔蒙酒店诞生以来，秉持为你典时成金的品牌定位，诚邀全球宾客让每个瞬间都值得庆祝，将时光打造成历久弥新的独特回忆。酒店前身为承载杭州半个多世纪城市记忆的花港饭店，历经数年匠心改造后，将以125间宽绰私密的景观客房、特色餐饮空间、沉浸式水疗中心及专属文化体验，为宾客呈现西湖畔的奢华度假体验，将身心无界的悦养时光，融于旅途点滴。杭州西湖花港费尔蒙酒店预计于2027年第二季度启幕，作为费尔蒙在中国极具诗意的城市风华地标酒店之一，以挚诚服务诠释「为你典时成金」。我们诚邀热爱服务、认同文化赋能奢华理念的同仁并肩同行，续写百年费尔蒙的崭新篇章。Fairmont Hangzhou West Lake is strategically located at No.1 Yanggong Causeway in the core area of West Lake, just across the street from Viewing Fish at Flower Harbour, one of the Top Ten Scenes of West Lake. It marks the landmark debut of Fairmont, Accor’s century-old luxury brand, in Hangzhou. Jointly developed by Zhejiang Tourism Investment Group and Accor Group, the hotel is designed by the world-renowned design studio CCD, seamlessly integrating Song-dynasty Jiangnan aesthetics with modern luxury service philosophies, the hotel stands as an unrivaled presence and a true social epicenter — an exclusive high-end retreat nestled among the lakes, hills and bamboo groves of West Lake.Rooted in Fairmont iconic Art of Celebration (Since 1907), Fairmont positions to Make Special Happen by turning moments into special memories through sincere, heartfelt service.Evolved from the historic Huagang Hotel - a cherished landmark embodying over half a century of Hangzhou’s urban memories, the hotel has been meticulously renovated. Boasting 125 spacious and private view rooms, distinctive dining venues, an immersive spa and bespoke cultural experience , it delivers exceptional luxury resort moments by West Lake, allowing every guest to embrace time well spent.Scheduled to open in Q2, 2027, Fairmont Hanghzou West Lake presents unparalleled cultural offerings and stands as one of brand iconic hotels with unrivaled urban presence in China, we sincerely welcome passionate service professionals who embrace the concept of "culture-empowered luxury" to join us, and co-write a brand new chapter for this distinguished century-old luxury brand by the West Lake.
