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【岗位职责】
1. 负责宴会及会议活动的销售与推广，完成个人及团队销售指标；
2. 主动开发新客户资源，维护现有客户关系，提升客户满意度与复购率；
3. 根据客户需求制定个性化宴会方案（含菜单、场地布置、服务流程等），并落实报价与合同签订；
4. 协调酒店内部各部门（餐饮、客房、工程等）确保宴会活动顺利执行；
5. 跟进活动进程，处理现场突发问题，收集客户反馈并优化服务流程；
6. 定期分析市场动态及竞品信息，协助制定销售策略与促销计划；
7. 建立并更新客户档案，完成销售报告及系统录入工作。
【岗位要求】
1. 学历、经验、年龄不限，具备酒店或相关行业销售经验者优先，欢迎应届毕业生或转行者；
2. 热爱销售工作，具备较强的沟通能力、谈判技巧及客户服务意识；
3. 性格积极主动，抗压能力强，能适应弹性工作制及节假日活动跟进；
4. 具备良好的团队协作精神，能高效协调内外部资源；
5. 熟练使用办公软件（如Word、Excel、PPT），有酒店PMS系统操作经验者优先；
6. 对杭州本地市场有一定了解，具备客户资源者优先考虑。
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酒店业--国际高端酒店/5星级
100-499人
国有企业
杭州西湖花港费尔蒙酒店坐落于西湖核心景区杨公堤1号，与西湖十景之一的“花港观鱼”仅一街之隔，是雅高集团旗下百年奢华品牌费尔蒙首次落地杭州的标杆之作。酒店由浙江省旅游投资集团联合雅高集团共同打造，由国际知名设计团队CCD操刀设计，将宋韵江南美学与现代奢华服务理念深度融合，在西湖边的湖山竹影间打造一处兼具文化底蕴与奢华度假体验的风尚聚会中心与城市风华地标。费尔蒙是全球无数重大事件和难忘时刻的见证者和参与者。庆典艺术，始于 1907，自首家费尔蒙酒店诞生以来，秉持为你典时成金的品牌定位，诚邀全球宾客让每个瞬间都值得庆祝，将时光打造成历久弥新的独特回忆。酒店前身为承载杭州半个多世纪城市记忆的花港饭店，历经数年匠心改造后，将以125间宽绰私密的景观客房、特色餐饮空间、沉浸式水疗中心及专属文化体验，为宾客呈现西湖畔的奢华度假体验，将身心无界的悦养时光，融于旅途点滴。杭州西湖花港费尔蒙酒店预计于2027年第二季度启幕，作为费尔蒙在中国极具诗意的城市风华地标酒店之一，以挚诚服务诠释「为你典时成金」。我们诚邀热爱服务、认同文化赋能奢华理念的同仁并肩同行，续写百年费尔蒙的崭新篇章。Fairmont Hangzhou West Lake is strategically located at No.1 Yanggong Causeway in the core area of West Lake, just across the street from Viewing Fish at Flower Harbour, one of the Top Ten Scenes of West Lake. It marks the landmark debut of Fairmont, Accor’s century-old luxury brand, in Hangzhou. Jointly developed by Zhejiang Tourism Investment Group and Accor Group, the hotel is designed by the world-renowned design studio CCD, seamlessly integrating Song-dynasty Jiangnan aesthetics with modern luxury service philosophies, the hotel stands as an unrivaled presence and a true social epicenter — an exclusive high-end retreat nestled among the lakes, hills and bamboo groves of West Lake.Rooted in Fairmont iconic Art of Celebration (Since 1907), Fairmont positions to Make Special Happen by turning moments into special memories through sincere, heartfelt service.Evolved from the historic Huagang Hotel - a cherished landmark embodying over half a century of Hangzhou’s urban memories, the hotel has been meticulously renovated. Boasting 125 spacious and private view rooms, distinctive dining venues, an immersive spa and bespoke cultural experience , it delivers exceptional luxury resort moments by West Lake, allowing every guest to embrace time well spent.Scheduled to open in Q2, 2027, Fairmont Hanghzou West Lake presents unparalleled cultural offerings and stands as one of brand iconic hotels with unrivaled urban presence in China, we sincerely welcome passionate service professionals who embrace the concept of "culture-empowered luxury" to join us, and co-write a brand new chapter for this distinguished century-old luxury brand by the West Lake.
