【岗位职责】
1、全面负责酒店宴会销售部的日常运营与管理,制定并执行年度销售策略及预算目标。
2、开拓并维护高端商务会议、婚宴、社交宴会等客户资源,达成并超额完成部门销售指标。
3、监督并指导销售团队完成客户开发、合同谈判、活动执行及后续服务,确保客户满意度。
4、协调与厨房、宴会服务、工程等部门协作,确保宴会活动从策划到落地的全流程高质量交付。
5、分析市场趋势与竞争对手动态,调整产品组合与定价策略,提升酒店宴会市场份额。
6、建立并管理客户数据库,定期组织客户回访与关系维护,提升客户忠诚度及复购率。
【岗位要求】
1、具有宴会销售、酒店餐饮销售或相关领域管理经验,熟悉高端宴会市场运作模式。
2、具备优秀的客户沟通与谈判技巧,能够独立开发并维护重要客户关系。
3、拥有较强的团队领导能力,能有效激励并带领销售团队达成业绩目标。
4、熟悉宴会活动策划、成本控制及合同管理流程,具备基础的财务分析能力。
5、具备良好的抗压能力与结果导向意识,适应快节奏工作环境及弹性工作时间。
6、具备优秀的英语口语及书面沟通能力者优先,无学历、工作经验、年龄限制,欢迎跨行业优秀人才。
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杭州西湖花港费尔蒙酒店坐落于西湖核心景区杨公堤1号,与西湖十景之一的“花港观鱼”仅一街之隔,是雅高集团旗下百年奢华品牌费尔蒙首次落地杭州的标杆之作。酒店由浙江省旅游投资集团联合雅高集团共同打造,由国际知名设计团队CCD操刀设计,将宋韵江南美学与现代奢华服务理念深度融合,在西湖边的湖山竹影间打造一处兼具文化底蕴与奢华度假体验的风尚聚会中心与城市风华地标。费尔蒙是全球无数重大事件和难忘时刻的见证者和参与者。庆典艺术,始于 1907,自首家费尔蒙酒店诞生以来,秉持为你典时成金的品牌定位,诚邀全球宾客让每个瞬间都值得庆祝,将时光打造成历久弥新的独特回忆。酒店前身为承载杭州半个多世纪城市记忆的花港饭店,历经数年匠心改造后,将以125间宽绰私密的景观客房、特色餐饮空间、沉浸式水疗中心及专属文化体验,为宾客呈现西湖畔的奢华度假体验,将身心无界的悦养时光,融于旅途点滴。杭州西湖花港费尔蒙酒店预计于2027年第二季度启幕,作为费尔蒙在中国极具诗意的城市风华地标酒店之一,以挚诚服务诠释「为你典时成金」。我们诚邀热爱服务、认同文化赋能奢华理念的同仁并肩同行,续写百年费尔蒙的崭新篇章。Fairmont Hangzhou West Lake is strategically located at No.1 Yanggong Causeway in the core area of West Lake, just across the street from Viewing Fish at Flower Harbour, one of the Top Ten Scenes of West Lake. It marks the landmark debut of Fairmont, Accor’s century-old luxury brand, in Hangzhou. Jointly developed by Zhejiang Tourism Investment Group and Accor Group, the hotel is designed by the world-renowned design studio CCD, seamlessly integrating Song-dynasty Jiangnan aesthetics with modern luxury service philosophies, the hotel stands as an unrivaled presence and a true social epicenter — an exclusive high-end retreat nestled among the lakes, hills and bamboo groves of West Lake.Rooted in Fairmont iconic Art of Celebration (Since 1907), Fairmont positions to Make Special Happen by turning moments into special memories through sincere, heartfelt service.Evolved from the historic Huagang Hotel - a cherished landmark embodying over half a century of Hangzhou’s urban memories, the hotel has been meticulously renovated. Boasting 125 spacious and private view rooms, distinctive dining venues, an immersive spa and bespoke cultural experience , it delivers exceptional luxury resort moments by West Lake, allowing every guest to embrace time well spent.Scheduled to open in Q2, 2027, Fairmont Hanghzou West Lake presents unparalleled cultural offerings and stands as one of brand iconic hotels with unrivaled urban presence in China, we sincerely welcome passionate service professionals who embrace the concept of "culture-empowered luxury" to join us, and co-write a brand new chapter for this distinguished century-old luxury brand by the West Lake.